Privacy Policy

Our Privacy Commitment

This Privacy Policy sets out how Crosslinks uses and protects any information that you provide to Crosslinks when you use this website.

Crosslinks is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Crosslinks may change this policy from time to time by updating this page. You are advised to check this privacy policy available on Crosslinks website from time to time for any updates or changes that may impact you. This policy is effective from 01.08.2018

Personal Identification Information

The types of personal information we collect depends on the products or services you have requested from us.

>Generally, personal information is collected from you on transaction forms, or on our websites, when you request our products or services, manage your online account, or enrol in the Crosslinks Program or manage your account(s) and preferences. We may also collect information about you from third-party reference sources, vendors, and clearinghouse services as part of our verification processes or otherwise in connection with your use of our products or services.

We collect your personal information directly from you and/or from the party on the other side of your transaction, for example, when you tell us where to send the money or who should receive the money; give us your contact information; or in addition, depending on the services requested and/or the amount of your money transferred, Crosslinks may also collect and may disclose personal and non-personal information, such as date of birth, social security number or other identifying number (including type, issuer, and expiration date) and any other information necessary to verify and process the request. The debit card data is collected only in payment process execution purposes and we’re not keeping payment information in our database.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping;
  • We may use the information to improve our products and services;
  • We may periodically send promotional emails about Crosslinks new products, special offers or other information by using the email address which you have provided to us;
  • Otherwise with consent or as permitted or required by applicable law.
    Personal information will be subject to the laws of the country in which it is located including lawful access requests by government authorities. The laws of these countries (which may include countries outside Canada) may not have similar data protection laws to the Canada;
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Use of Information Collected

We may disclose the information that we collect, as described above, with any service providers acting on our behalf to provide the online financial services.

  • We may disclose Customer Information when required or permitted by law. For example, Customer Information may be disclosed in connection with a subpoena or similar legal process, fraud prevention, or security investigation.
  • We may also disclose aggregate (not personally identifiable) Customer Information with any service providers or financial institutions that perform marketing and research services on our behalf and with whom we have joint marketing agreements. Our contracts require all such service providers/or financial institutions to protect the confidentiality of your Customer Information to the same extent that we must do.
  • We do not disclose any Customer Information about our customers, former customers, website visitors to anyone, except as permitted or required by law.
  • We do not sell any of your personal information.


We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. We implement technical and organisation measures to protect your Personal Data and follow data retention practices in line with applicable law.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected.


We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at


Our Website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies please visit at Cookies Policy.

Your consent of these terms

By using this Site, you signify your consent of this policy and Terms and Conditions. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your consent of those changes.

Contact Information

Our contacts you may find on our website

Contact us by e-mail :

Or by phone : (416) 628 7196 & (905) 459 2815 (English)

Or by Mail : 248, Queens Street (E), Brampton, ON, L6V 1B9, Canada